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 What is Systech MSP?

Systech MSP is a managed service provider that helps businesses with IT support, cybersecurity, and cloud solutions. We work with companies to keep their technology running smoothly and securely.

What is a Managed IT Service Provider (MSP)?

A Managed IT Service Provider (MSP) is a company that handles your IT needs, like managing networks, improving cybersecurity, and offering cloud solutions. MSPs ensure your technology stays reliable, secure, and efficient.

How do Managed IT Services differ from traditional IT support?

Traditional IT support focuses on fixing problems after they happen. Managed IT Services take a proactive approach by monitoring and maintaining systems regularly to avoid issues and optimize performance.

What types of businesses benefit most from Managed IT Services?

Industries like finance, healthcare, professional services, and government benefit from Managed IT Services, especially those requiring secure and scalable, while staying compliant with regulations.

What industries do you specialize in supporting?

Systech MSP specializes in supporting:
► Advertising & Marketing
► Finance
► Healthcare
► Non-Profit
► Professional Services
► State & Local Government
However, we’re not limited to these. We can assist any company with its regulatory and IT needs.

What is the cost structure for your managed IT services?

Our pricing is tailored based on the scope of services, business size, and industry needs. Contact us for a personalized quote. Request a Quote.

What services are included in your Managed IT packages?

Our Managed IT packages include:
► Proactive monitoring and maintenance
► Cybersecurity measures
► Cloud solutions
► Compliance support (HIPAA, NYDFS, GDPR)
► Disaster recovery and data backup
► Remote and hybrid work solutions
We offer tailored solutions to meet specific needs, beyond the listed services.

Do you provide 24/7 monitoring and support?

Yes, we offer 24/7 monitoring and support to ensure your systems remain operational and secure at all times.

 What cybersecurity measures do you offer?

We provide:
► Multi-factor authentication (MFA)
► Encryption services
► Employee cybersecurity training
► Ransomware and phishing attack prevention
► Incident response planning

 Can you assist with regulatory compliance, such as HIPAA, NYDFS, or GDPR?

Yes, we specialize in helping businesses meet regulatory requirements, including HIPAA, NYDFS, and GDPR, with tailored compliance solutions. Explore Compliance Services.

Do you offer cloud-based solutions or on-premise support?

We offer both cloud-based and on-premise IT support, depending on your business needs. Discover Cloud Solutions.

What disaster recovery and data backup services do you provide?

Our disaster recovery services include regular backups, secure data storage, and recovery plans to minimize downtime. Learn about Disaster Recovery.

 Do you support remote work environments and hybrid setups?

Yes, we design secure and efficient IT solutions for remote and hybrid work environments. 

Can your services be customized to meet my business needs?

Yes, we offer customizable IT solutions tailored to your business’s unique requirements.

Is your IT support scalable as my business grows?

Our services are designed to scale with your business, ensuring seamless growth and adaptation to changing needs.

How do you ensure your solutions align with my business goals?

 We collaborate closely with your team to understand your objectives and develop IT strategies that align with your goals. Explore IT Strategy.

How do you ensure my data is secure?

We implement advanced security measures, including encryption, MFA, and proactive threat detection. Learn about Security.

Can you help prepare for or respond to a cybersecurity audit?

Yes, we assist with audit preparation and response to ensure your systems meet all regulatory and security requirements. Explore Compliance.

What steps do you take to protect against ransomware and phishing attacks?

We provide:
► Advanced email filtering
► Employee training programs
► Real-time threat monitoring
► Incident response services

Do you offer employee cybersecurity training?

Yes, we provide training to educate employees on identifying and avoiding cyber threats.

What industry-specific software do you work with?

We work with various software depending on the industry. For finance, we use QuickBooks, Abila MIP, and NetSuite. For healthcare, we use platforms like iCareManager, AxisCare, and CentralReach.

What tools and technologies do you use to deliver your services?

We leverage cutting-edge tools for monitoring, security, and analytics to ensure optimal IT performance.

How do you stay up-to-date with the latest IT trends and threats?

Our team participates in ongoing training, certifications, and industry events to stay ahead of emerging trends and threats.

Do you provide support for cloud migration or digital transformation?

Yes, we help businesses migrate to the cloud and adopt digital transformation strategies for improved efficiency. Learn about Digital Transformation.

Can you integrate new software or systems into my existing infrastructure?

We specialize in seamless integration of new technologies with your current systems.

What Key cloud technologies do you support?

► AWS: Providing scalable cloud computing solutions for businesses of all sizes.
► Azure: Delivering enterprise-grade cloud infrastructure for seamless integration.
► Microsoft 365: Enabling secure collaboration and productivity tools in the cloud.
► HaaS: Offering hardware solutions with cloud management for flexibility and cost-effectiveness.
► Google Apps: Supporting streamlined workflows and productivity with Google’s suite of applications.
Explore Our Cloud Solutions

Do you offer proactive maintenance scheduling, and how often is it performed?

Yes, we take a proactive approach to maintenance. Patching and updates are done on a weekly basis to ensure security and efficiency.

What is your response time for IT support requests?

Our response times are among the fastest in the industry, ensuring quick resolution of your IT issues.

Do you provide onsite support, or is it all remote?

We offer both remote and onsite support, depending on your needs.

How do you handle IT emergencies or critical system failures?

We have a dedicated emergency response team to resolve critical issues promptly and minimize downtime.

How do you ensure minimal downtime during IT migrations or upgrades?

We carefully plan and discuss everything in advance to make sure the process is smooth. Migrations are usually done during nights or weekends for your convenience. With our experience and several failsafes in place, we aim to ensure minimal to no downtime.

What happens if my system is down after hours or on weekends?

Our 24/7 support ensures that we are always available to address after-hours emergencies.

How do you measure the success of your IT services?

We track metrics such as uptime, incident resolution times, and client satisfaction to measure success.

Do you provide regular reports on system performance and security?

Yes, we provide detailed reports to keep you informed about your IT infrastructure. 

How do you communicate with clients during ongoing projects or outages?

We maintain open lines of communication through regular updates and dedicated account managers.

How do I get started with your Managed IT Services?

Contact us to schedule a consultation and discuss your IT needs. Get Started.

What does the onboarding process look like?

Our onboarding process includes a detailed assessment of your IT infrastructure, followed by a customized plan for implementation.

Do you offer a free consultation or IT assessment?

Yes, we provide free initial consultations to understand your requirements. Schedule a Consultation.

Are there any long-term contracts required?

We offer flexible contract options tailored to your needs.

Can you help migrate from my current IT provider?

Yes, we ensure a smooth transition from your current provider to minimize disruptions.