Case Studies
Optimizing Operations
An e-commerce company faced costly outages due to manual monitoring. By adopting AI-driven anomaly detection and automated issue resolution, they cut downtime by 85% and increased revenue by 25%.
A mid-sized e-commerce company struggling with frequent downtime during peak shopping periods.
The client faced significant revenue loss due to system outages and delayed issue resolution caused by manual monitoring of their IT infrastructure. They needed a solution to proactively detect and address performance issues.
The company implemented an AI-driven IT monitoring tool capable of:
- Real-time anomaly detection using machine learning to identify irregular patterns.
- Predictive analysis to anticipate system failures before they occurred.
- Automated issue resolution, reducing dependency on manual intervention.
- Downtime reduced by 85%, ensuring uninterrupted shopping experiences.
- Mean Time to Resolution (MTTR) decreased by 70% due to proactive alerts.
- Annual revenue increased by 25%, attributed to improved system reliability.
- IT team efficiency improved, allowing them to focus on strategic initiatives rather than reactive troubleshooting.
This case demonstrates how AI-driven tools can transform IT operations, improving both technical performance and business outcomes.
Eliminating Bottlenecks
A mid-sized company struggled with an overwhelming IT ticket backlog, causing months-long delays. By streamlining their support processes, we cut unresolved tickets by 97%, improved response times, and restored employee trust in IT.
A mid-sized company with 30-40 employees, facing a data crisis and needing immediate support.
The company reached out to us because they didn’t have an incident response plan in place. They were experiencing a critical data issue and needed quick recovery, as well as a secure, long-term solution for their infrastructure. At the time, their data was spread across 8 different servers, causing inefficiencies and risk.
We acted swiftly to address their needs. Within 24 hours, we:
- Developed and implemented an incident response plan to handle their immediate crisis.
- Successfully recovered all lost data without any significant setbacks.
- Transitioned all their data and infrastructure to a fully cloud-based setup, consolidating their previous setup from 8 servers to a single, efficient cloud solution.
- Data was recovered and secured in under 24 hours.
- The company transitioned to a more streamlined, reliable cloud infrastructure, enhancing their operational efficiency.
- With a secure cloud system in place, they could scale more easily and focus on business growth without worrying about infrastructure.
This case highlights how quick, efficient incident response and modern cloud solutions can resolve critical issues and transform a company’s IT infrastructure for the better.
Centralizing Access
A mid-to-large insurance brokerage faced constant disruptions due to frequent credential resets caused by shared logins. To streamline access and enhance security, they implemented a centralized password manager, significantly reducing downtime and improving operational efficiency while strengthening access control.
A mid-to-large insurance brokerage dealing with frequent credential resets due to shared logins.
Insurance brokers receive a single login to platforms required to submit claims, or generate quotes, which must be shared across the office. Each time an employee left, the company had to reset the password for security reasons. This led to constant disruptions, inefficiencies, and unnecessary back-and-forth communication to distribute new credentials. The company didn’t realize there was a better way to manage this process.
We introduced a password manager that centralized access control. Now, only one designated person manages the login credentials. When an employee leaves, instead of sharing a new password with the entire office, the designated manager simply updates it in the password manager. This eliminated unnecessary emails and reduced downtime caused by frequent resets.
- Improved security by limiting password access to one person.
- Eliminated the need to repeatedly email and distribute new passwords.
- Increased efficiency by reducing login disruptions across the office .
By analyzing their daily operations, we identified a problem they didn’t even know had a solution. A simple change in process made a big impact on their workflow and security.
Streamlining Processes
A growing company with multiple offices, relied on a single on-premise server for operations. Our team accelerated the cloud migration, ensuring the client’s entire system was moved to a secure, scalable vCloud environment.
A growing company with multiple offices, relying on a single on-premise server for operations.
The client had a server stored in a small, unprotected space, supporting seven offices. If the main office’s server went down, all locations would be affected. We were already working on migrating their infrastructure to the cloud, but when COVID-19 hit, the project had to be fast-tracked to avoid major disruptions.
Our team accelerated the cloud migration, ensuring the client’s entire system was moved to a secure, scalable vCloud environment. Despite the unexpected challenges, we successfully transitioned them before the pandemic reached its peak.
- Zero downtime during COVID-19, allowing operations to continue without interruption.
- Scalable infrastructure that supported their rapid expansion from 7 offices to 70 in just six years.
- Increased reliability and security by eliminating dependence on a single physical server.
This project pushed our team to work under pressure, but the outcome positioned the client for long-term growth and stability.
